Overview and Award Outcomes
Overview
There is a need for technical professionals to broaden their horizons and enhance their skills. This flexible award lets you bundle technical courses with business skills courses so you can enhance your technical training with the most relevant soft skills.
There is a demand for people who have the ability to apply business knowledge in solving problems. To be successful in business a person must have qualities that include the ability to work well with others, the desire to be part of a team, and the ability to work in a rapidly changing environment. Others include critical thinking, decision-making, problem-solving, questioning, diplomacy, and negotiation, along with good oral and written communication skills.
Award Outcomes
- Demonstrate effective business communication skills
- Demonstrate interpersonal skills
- Demonstrate team building skills
- Demonstrate professional business behavior
- Solve business problems using critical thinking techniques
- Apply marketing concepts and strategies to business decision making
- Apply management concepts to business problems
- Analyze business problems using financial concepts
- Develop solutions to customer service problems
- Identify strategies to retain customers
- Apply conflict management skills