Overview and Award Outcomes
Overview
This certificate is designed to prepare students for a career as an emergency dispatcher. The certificate will introduce students to all the different segments of public safety and the needs of each as it relates to communication. It will introduce the students to the knowledge, skills, and abilities needed to serve as a dispatcher. Students will be introduced to the types of technology that they will encounter in their careers.
Award Outcomes
- Demonstrate the critical thinking, problem solving and communication skills necessary to be a successful dispatcher
- Identify the components of the incident management system and integrate into daily work assignments
- Define the duties of a public safety dispatcher and explain the vital role dispatchers have in emergency response
- Explain the unique and varying roles, training, subcultures, and historical development, of public safety agencies
- Determine the appropriate public service entity to respond to specific emergencies and what information would be needed for a safe and efficient response