Overview and Award Outcomes
Overview
IT Support prepares the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support prepares the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students practice how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today’s highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.
Award Outcomes
- Compare decision making solutions
- Describe the changing role of IS Professionals
- Describe issues surrounding computer security
- Construct relational databases with an efficient design
- Produce variety of business documents
- Create dynamic presentations
- Perform basic operating system functions
- Perform network administration tasks in a Cisco environment
- Perform system administration tasks in a Windows environment
- Perform system administration tasks in a Linux environment Make decisions regarding project task management
- Exhibit customer service skills
- Demonstrate application integration
- Utilize a personal information manager
- Apply problem-solving methodologies
- Provide critical-thinking solution strategies
- Demonstrate effective written communication skills
- Demonstrate effective oral communication skills
- Demonstrate career readiness